Guidelines for Driver's License Renewal Offices

Driver: Any licensed motor vehicle operator.
Non-Professional Driver's License (NPDL): Authority to operate a private motor vehicle.
Professional Driver's License (PDL): Authority to operate private or public utility vehicles; holders may also operate private vehicles without compensation.
Conductor's License: Authority for assisting in fare collection and passenger/cargo safety in public utility vehicles.
Accredited Physician: Licensed doctor authorized to medically examine applicants and issue medical certificates.
Medical Certificate: Physician’s statement certifying medical examination results.
Drivers with Partial Disability: Drivers with limited physical capabilities.
Driver's License Renewal Office (DLRO): An LTO office handling plain renewal of licenses without changes or alarms.

Must be located in commercial centers with a lease agreement between LTO and commercial center.
Lease for free use of space for five years including installation of a 42-inch LED TV and computer system.
Minimum segregated office space of 25 square meters exclusive for LTO use; waiting area also provided free.
Area must have reliable data communications and ample electricity supply meeting LTO system requirements.
Applications evaluated by LTO Central Office and approved by the Assistant Secretary and Secretary of Transportation and Communications.
Memorandum of Agreement to be signed by the Assistant Secretary and Regional Director.

Each DLRO staffed by minimum of four personnel from the nearest LTO District Office; at least two must be organic LTO personnel.
Roles:
- Evaluator: Receives and validates documents, encodes new expiration dates.
- Cashier: Collects fees, issues Official Receipts, and releases licenses.
- Photographer: Takes photo and biometric signature, prints license card.
- Support Staff: Scans documents and performs other essential tasks.
Cross-training required so staff can cover each others’ duties to maintain process continuity.
Only organic LTO personnel can fill in for Evaluator or Cashier absences.
Regional Directors must certify that DLRO staffing does not impair district operations; substitutions must be organic personnel.
Monthly transaction reports required at DLRO, district, regional, and central office levels.

Renewal allowed at least one month before expiration, not more than two years after.
License renewal must be on or before last working day prior to expiry if expiry falls on non-working days; otherwise license becomes delinquent and invalid except if surrendered timely to avoid penalty.
Requirements include:
- Current valid license (NPDL, PDL, or Conductors License).
- Medical Certificate from a licensed physician valid within 15 days from issuance.
- Tax Identification Number (only for professional drivers).
- Payment of required fees.
- Personal appearance for photo and biometric capture.

Window 1 (Evaluator): Applicant submits expired license and medical certificate; data validated.
- If info is correct, license returned and data sent for photo/signature.
- Changes or alarm status require referral to LTO Licensing Center or settlement of apprehensions.
Window 2 (Photographer): Takes applicant’s picture and signature, prints license card.
Window 3 (Cashier): Collects payment, issues receipt, releases renewed license.
Use of fake medical certificates results in denial of renewal, immediate license alarm and recall, and disqualification from future licensing.

Use of falsified medical certificates disqualifies applicants and triggers recall of licenses issued on such grounds.
Violations of order by LTO officials and employees subject to disciplinary action under Civil Service Rules.

Prior inconsistent orders, circulars, and memoranda, including Department Orders 2007-33 and 2010, are repealed or amended accordingly.
Any provision declared unconstitutional will not affect validity of remaining provisions.

The Order takes effect 15 days after publication in a newspaper of general circulation.