Revised LTO Online Appointment System Guidelines

The Memorandum establishes an orderly method to schedule and process appointment-based transactions through a web-based application.
The Memorandum directs strict compliance with the guidelines under its general provisions and workflow.
The Memorandum provides for allocation of limited appointment slots and centralized handling through designated LTO sites and lanes.

The Online Appointment System can be accessed through LTO.net.ph.
The system allocates appointments on a first come, first served basis.
The system provides limited slots per site (initially 5 slots per hour from 8AM-4PM).
There is no guarantee that a slot will always be available for a user’s first choice of appointment schedule.
Users must print their Appointment Slips to be presented to LTO during their transaction.

The Online Appointment System can be used only to secure appointments for:
- Motor Vehicle (MV) Plain Renewal Registration; and
- Driver’s License (DL) Plain Renewal.
The LTO Regional Office assigns District Offices/Licensing Centers capable of handling transactions scheduled through the Online Appointment System.
Designated LTO sites must designate a Special Lane for exclusive use of clients with reserved slots from the Online Appointment System, including PWDs, Senior Citizens, and pregnant women.
Only the specific MV or DL applied for with the confirmed appointment will be accommodated by the District Office/Licensing Center.
Processing of another MV/DL transaction in addition to the confirmed appointment is not entertained; the client must be advised to go to the regular lane for additional transactions.

A transaction is accommodated only within the allotted time slot on a first come, first served basis.
An applicant who arrives late for the appointment schedule is not accommodated at the Special Lane.
Late applicants must be advised to process the transaction in the regular lane.
If work is suspended due to force majeure and/or special holidays, all appointments scheduled for the day are accepted the next working day.

When a client with an online appointment arrives at LTO, the Customer Service Representative (CSR) must require presentation of:
- the Appointment Slip; and
- other requirements for the MV/DL Renewal transaction.
The CSR must attach/stamp the Appointment Slip with a Special Queuing Number and direct the client to the designated Special Lane.
The Evaluator assigned in the Special Lane must validate the appointment online using the Viewing Facility.
The Evaluator must immediately process the transaction based on the Special Queuing Number in accordance with established office regulations.

The Online Appointment System includes a Viewing Facility for authorized LTO users to retrieve and print the list of appointments for a specific date, view appointment details, and update appointment record status.
The DO/LC must designate an LTO employee (preferably the Evaluator assigned at the Special Lane) authorized to access the Viewing Facility.
Only authorized personnel using their assigned user name and password should log into the Viewing Facility.
The list of appointments for the day can be viewed or printed through the Viewing Facility to facilitate processing of transactions.
After processing a transaction, its status must be updated to “Completed.”
Records not transacted must have their status updated and tagged as “No Show.”

The Memorandum mandates strict compliance with the guidelines and procedures it sets out.
The Memorandum is signed by (SGD) EDGAR C. GALVANTE, Assistant Secretary.