QuestionsQuestions (MEMORANDUM)
Through www.LTO.net.ph.
Only (1) Motor Vehicle Plain Renewal Registration and (2) Driver’s License Plain Renewal.
On a first come, first served basis.
Initially 5 slots per hour from 8:00 AM to 4:00 PM (per site), as stated in the guidelines.
No. The guidelines state there is no guarantee that a slot will always be available for a user’s first-choice appointment time.
The user must print the Appointment Slip and present it to LTO during the transaction.
The user accepts responsibility for providing and ensuring the completeness and accuracy of the information submitted.
The user consents to LTO’s collection and use of their personal information for checking and validation purposes.
The LTO Regional Office assigns District Offices/Licensing Centers that designate a Special Lane for exclusive use of clients with reserved slots from the online system, including PWDs, Senior Citizens, and pregnant women.
Only the specific MV or DL applied with the appointment shall be accommodated. Processing another MV/DL transaction in addition to the confirmed appointment shall not be entertained; the client is advised to use the regular lane for additional transactions.
If the applicant came late of the scheduled appointment, they shall not be accommodated at the Special Lane and will be advised to process in the regular lane.
All appointments scheduled for the day shall be accepted the next working day.
The Customer Service Representative (CSR) requires the presentation of the Appointment Slip and other requirements for the MV/DL renewal transaction.
The CSR attaches/stamps the Appointment Slip with a Special Queuing Number and directs the client to proceed to the designated Special Lane.
The Evaluator validates the appointment online using the Viewing Facility and immediately processes the transaction based on the Special Queuing Number in accordance with established office regulations.
It allows authorized LTO users to retrieve and print the list of appointments for a specific date, view appointment details, and update the status of each appointment record.
Only employees authorized by the DO/LC (preferably the Evaluator assigned at the Special Lane) using their assigned user name and password should log in.
The transaction status should be updated to “Completed.”
The status of all records that were not transacted should be updated and tagged as “No Show.”