Filing Procedure for Replacement Requests
- Requests for replacement due to machine-related and material-related defects must be filed at the agency where the original license was issued.
- If it is impractical for the license holder to return to the original issuing agency, they may be referred to the nearest Licensing Center for replacement.
Human-Error Related Replacement Requests
- Replacement requests resulting from human-errors such as typographical errors must be filed exclusively with the issuing agency or the License Section in East Avenue, Quezon City.
Requirements for License Replacement
- The license holder must surrender the defective or damaged driver's license card to be replaced.
- Presentation of the latest official receipt (OR) for the license is required, if available, to verify the record of transaction.
Verification of Identity and Photo
- A verification of the photo image in the IT system is required to confirm the identity of the driver applying for replacement.
- The driver must submit any valid identification to establish true identity clearly.
Handling of Record Problems
- In cases where there are problems with the driver's record, the license holder will be referred to the License Section for necessary and appropriate action.
Policy Intent and Administrative Oversight
- This policy aims to address complaints regarding defective or substandard driver's licenses without cost to the license holder.
- The guidelines are issued under the authority of the Assistant Secretary of the Land Transportation Office, ensuring compliance and proper governance.