Question & AnswerQ&A (LTO MEMORANDUM)
The purpose of the LTO Memorandum is to set forth guidelines for the replacement of defective or damaged driver's license cards at no cost to the license holder.
Defects include those due to machine-error, material-related-error, human-related error such as faded cards, peel-off, broken cards, typographical errors, and printing errors.
The license holder of a still valid driver's license card that is defective or damaged can file a request for replacement.
It should be filed at the agency where the driver's license card was originally issued. If impractical, the applicant may be referred to the nearest Licensing Center.
Requests caused by human errors should be filed only with the issuing agency or the License Section in East Avenue, Quezon City.
The license holder should surrender the defective/damaged driver's license card and present the latest official receipt, if available, to confirm their transaction record.
Verification of the photo-image in the IT system should be done to confirm the photo of the driver applying for replacement. The license holder must also submit a valid identification to establish their true identity.
The license holder will be referred to the License Section for necessary and appropriate action regarding record problems.
No, the replacement of defective or damaged driver's license cards is done at no cost to the license holder.
The issuing agency is responsible for accepting replacement requests, verifying the record, and facilitating the issuance of a new driver's license card as per the guidelines.