QuestionsQuestions (LTO MEMORANDUM)
It provides guidelines for the free replacement of defective/damaged drivers’ license cards issued due to machine-error, material-related-error, and human-related error, particularly those that fail to meet quality control standards.
A still-valid card that was issued defectively due to machine-error, material-related-error, or human-related error—e.g., faded, peel-off, broken, typographical error, printing error, and similar defects.
Yes. The memorandum expressly covers “still valid” driver’s license cards that were issued defectively/damaged and do not meet quality control standards.
Only with the issuing agency or with the License Section, East Avenue, Quezon City.
Because for record-verification and retrieval, only human-error typographical-error requests must be filed specifically with the issuing agency or the License Section, East Avenue, Quezon City.
The license holder should surrender the drivers’ license card to be replaced.
The latest official receipt (OR), if available, to confirm the record of the transaction.
Verification of the photo-image in the IT-system should be part of the procedure to confirm the photo of the driver applying for replacement.
Any valid identification.
The license holder shall be referred to the License Section for necessary and appropriate action regarding the record issue.
The applicant may be referred to the nearest Licensing Center.
It includes both physical defects (e.g., faded, peel-off, broken) and document-quality errors like typographical errors and printing errors.
Examples include faded cards, peel-off, broken cards, printing errors, and similar quality-control failures arising from machine or material-related errors.