Structure and Components of the Emergency 911 National Program
- The program is under the direction and control of the Department of the Interior and Local Government (DILG).
- Local government units (LGUs) are encouraged to establish and operate local 911 call centers supervised by the National Call Center.
- Primary Service Responders include:
- Bureau of Fire Protection (BFP): lead agency for fire suppression, emergency medical services, hazardous materials protection, and technical rescue.
- Philippine National Police (PNP): lead agency for police assistance, public safety, and crime prevention.
- Major Support Service Responders include multiple government agencies (DPWH, DOH, DOTr, AFP, NBI, Bureau of Immigration, Philippine Coast Guard, PDEA, MMDA, LGUs) and accredited NGOs, hospitals, medical institutions, and public safety volunteers.
- Private telecommunication providers must ensure uninterrupted connectivity for 911 calls.
- Additional communication channels (SMS, online platforms, social media) may be integrated with the National Call Center.
Free Access for the Public
- All calls to the Emergency 911 hotline must be free of charge as ensured by the Emergency 911 Commission.
Emergency 911 Commission: Composition and Role
- Replaces the Patrol 117 Commission as policy-making and oversight body.
- Chaired by the DILG Secretary with DICT Secretary as Vice Chair.
- Includes representatives from major government agencies, LGU leadership, and two private sector members.
- Functions include policy direction, preparing recommendations to the President, semi-annual reporting, and other duties as directed.
Emergency 911 National Office: Implementation Body
- Former Patrol 117 Development Office renamed and serves as the primary implementer under Emergency 911 Commission.
- Led by an Executive Director appointed by the President.
- May establish regional offices to ensure effective implementation.
- Duties include Secretariat functions, implementation, institutionalizing service responder networks, readiness assessments, training development, and accreditation processing.
Cooperation and Participation
- Government agencies and LGUs are directed to assist in implementation.
- The private sector is encouraged to actively participate and advocate for public safety.
Handling of Fraudulent, Hoax, or Prank Calls
- Such reports are subject to existing laws, rules, and regulations with sanctions as applicable.
Implementing Rules and Regulations
- The DILG with the Emergency 911 Commission shall issue rules and regulations within 60 days of the order.
Organizational and Staffing Structure
- The Emergency 911 National Office shall review and adjust its structure and staffing, subject to DBM approval.
- Existing positions from the Patrol 117 office are retained pending the new structure.
Funding and Budgetary Provisions
- Initial funding charged to the 2018 fiscal year budget for 911 Emergency Services.
- Subsequent appropriations to be included in the DILG budget proposals.
- Local 911 call centers funded by respective LGU budgets.
- Service responders bear their own operational expenses.
Transition Period and Continuity
- Transition from Patrol 117 to Emergency 911 Commission and offices to be completed within 60 days.
- Service delivery must remain uninterrupted during the transition.
- Existing call rates and fees applicable until full implementation.
Repeal and Amendment of Prior Issuances
- EO No. 226 and AO No. 36 and other inconsistent rules are repealed or amended accordingly.
Separability Clause
- If any part of the order is held invalid or unconstitutional, the remaining provisions remain effective.
Effectivity Clause
- The order takes effect immediately upon publication in a newspaper of general circulation.