QuestionsQuestions (EXECUTIVE ORDER NO. 56)
To institutionalize the Emergency 911 Hotline as the nationwide emergency answering point, replacing the former PATROL a117a number, and to establish the governing program, structure, and responsibilities for emergency call answering and response.
Number 911 is institutionalized as the Nationwide Emergency Hotline Number under EO 56, replacing the PATROL a117a hotline number.
The National Call Center is under the direction and control of the Department of the Interior and Local Government (DILG).
Yes. LGUs are enjoined to establish and run local 911 call centers within their jurisdiction using their own funds, but these local call centers are under the supervision of the National Call Center.
Bureau of Fire Protection (BFP) leads in fire suppression and provides emergency medical services, hazardous materials protection, and technical search and rescue; Philippine National Police (PNP) leads in police assistance related to public safety and crime prevention.
DPWH, DOH, DOTr, Armed Forces of the Philippines, National Bureau of Investigation, Bureau of Immigration, Philippine Coast Guard, Philippine Drug Enforcement Agency, MMDA, LGUs, and accredited NGOs, hospitals/medical institutions and facilities, public safety volunteers, and other institutions recommended by the Emergency 911 Commission.
They must ensure and provide uninterrupted connectivity and integration of all calls made by their subscribers to the Emergency 911 Hotline, and the National Call Center is established with their participation.
It may set up other integrated/interconnected communication channels such as short messaging service (SMS), online platforms, and social media.
No. EO 56 provides that calls to the Emergency 911 Hotline must be free of charge and other fees.
It is a policy-making body composed of DILG Secretary as Chairperson; DICT Secretary as Vice Chairperson; representatives (not lower than Director IV or equivalent) from listed government agencies/organizations; the President of the Union of Local Authorities of the Philippines; and two private-sector members selected by the Chairperson upon recommendation of the Commission.
To provide policy direction and guidelines; prepare and recommend policies/measures to address crime prevention and public order/safety issues; submit a semi-annual report to the President via the Executive Secretary; and perform other duties directed by the President.
It is renamed as the Emergency 911 National Office and becomes the primary implementing office of the Emergency 911 National Program under the Commission.
An Executive Director with the rank of Director IV, appointed by the President upon recommendation of the DILG Secretary.
The DILG, with assistance of other Commission members, must formulate and issue the appropriate IRR within sixty (60) days from the issuance of EO 56.
Initial funding requirements are chargeable to the Fiscal Year 2018 budget of the 911 Emergency Services, and may be augmented upon recommendation of the DBM; succeeding-year appropriations must be included in the DILG budget proposal.
Subject to Section 3 (free calls to the public), the operations of local 911 call centers established by LGUs shall be chargeable to their respective budgets.
It directs that fraudulent, hoax, or prank reports shall be dealt with in accordance with existing and applicable laws, rules, regulations, and the implementing rules and regulations of the Order.
Members of the PATROL a117a Commission must ensure smooth and complete transition to the Emergency 911 Commission and the renamed National Office within sixty (60) days, and service delivery under the Emergency 911 Hotline must not be disrupted due to the transition.