Institutionalization of the 8888 Complaint Hotline
- The number "8888" is officially designated as the Citizens' Complaint Hotline.
Establishment of the 8888 Citizens' Complaint Center
- Creation of a centralized complaint center that accepts reports on red tape and corruption involving national government agencies, GOCCs, GFIs, and other government instrumentalities.
Leadership and Supervision
- The Office of the Cabinet Secretary (OCS) directs and supervises the 8888 Citizens' Complaint Center.
Collaboration and Integration
- The OCS, in coordination with the Office of the Special Assistant to the President (OSAP), works with government agencies to operate the Center.
- Existing feedback systems like the CCB Project may be interconnected with the 8888 Center for streamlined service.
- Agencies must designate focal and technical officers to support collaboration and integration efforts.
Minimum Operating Standards
- Communication Channels: Includes telephone hotline ("8888"), SMS/Text, email, website, social media, and evolving communication platforms.
- Operating Hours: Operates 24/7 from Monday to Sunday, excluding national holidays and work suspensions, with live agents responding when possible.
- Process Flow: Complaints are immediately referred to concerned agencies; complainants to receive feedback on status until resolution.
- Action Period: Agencies must take concrete action within 72 hours of receiving the complaint.
Cooperation of Government Entities
- All national agencies, GOCCs, GFIs, and governmental instrumentalities are required to cooperate with the OCS to ensure prompt complaint resolution.
Funding
- Initial funding to be determined by the Department of Budget and Management.
- Future funding to be included in the budgets of the OCS and related government entities.
Rules and Guidelines
- The OCS, with assistance from the OSAP and other agencies, shall formulate implementing rules and operational guidelines for the Order.
Reporting Requirements
- The OCS must submit a report on implementation within six months of effectivity.
- Quarterly reports on activities and accomplishments of the 8888 Center must be submitted subsequently.
Administrative Sanctions
- Failure to timely respond to complaints or violations of the Order shall be grounds for administrative sanctions.
- Criminal liabilities remain applicable where warranted.
Separability Clause
- Any invalid or unconstitutional provisions will not affect the validity of other provisions.
Repealing Clause
- Existing inconsistent orders, regulations, or rules are repealed or modified accordingly.
Effectivity
- The Executive Order takes effect upon publication in a newspaper of general circulation.