Question & AnswerQ&A (EXECUTIVE ORDER NO. 06)
The main purpose of Executive Order No. 06, s. 2016 is to institutionalize the 8888 Citizens' Complaint Hotline and establish the 8888 Citizens' Complaint Center as a mechanism for the public to report complaints and grievances related to red tape and corruption involving national government agencies, GOCCs, GFIs, and other government instrumentalities.
Article II, Section 27 of the 1987 Philippine Constitution mandates the State to maintain honesty and integrity in public service.
The hotline number "8888" has been institutionalized as the Citizens' Complaint Hotline.
Citizens can report complaints and grievances on acts of red tape as defined under RA No. 9485 (Anti-Red Tape Act of 2007), corruption, and other related offenses involving national government agencies, GOCCs, GFIs, and other government instrumentalities.
The Office of the Cabinet Secretary (OCS) is designated as the lead agency supervising the 8888 Citizens' Complaint Center.
The Complaint Center operates through multiple channels including the hotline number 8888 (telephone), Short Message Service (SMS)/Text access, Electronic mail (E-mail), Website/Webpage, Social media, and any other emerging communication medium.
The 8888 Citizens' Complaint Center operates 24 hours a day, 7 days a week, from Monday to Sunday, excluding national holidays and work suspensions.
Government agencies must take concrete and specific action within seventy-two (72) hours from receipt of the concern.
Failure to respond timely to public concerns or other violations of the EO may result in administrative sanctions under existing laws and regulations, without prejudice to appropriate criminal liability.
The OSAP coordinates with the Office of the Cabinet Secretary to collaborate with other government agencies in operating the Complaint Center and assists in integrating existing public feedback mechanisms.
Initial funding requirements are determined by the Department of Budget and Management, subject to applicable laws, and the succeeding years' appropriations are included in the budget proposals of the Office of the Cabinet Secretary and concerned agencies.
Integration aims to unify various government feedback channels, enhancing efficiency and effectiveness in receiving and addressing citizens' complaints.
The OCS must submit a report to the President within six months of the EO's effectivity, and thereafter submit quarterly reports to the President through the OSAP on the activities and accomplishments of the Complaint Center.
If any provision is declared invalid or unconstitutional, other unaffected provisions remain valid and subsisting as per the separability clause.