Guidelines for International Mail Receipt/Delivery

The CN-07 service is provided by Philpost as a supplementary service for international mail items, excluding those destined for Canada.
Applicable mail services include Registered Letters, Insured and Priority Mails, and Parcel Post.
Fees are set at PHP 20.00 for Registered Letters (including Letters, Printed Matters, Small Packets) and Insured & Priority Mails; PHP 45.00 for Parcel Post.
These additional fees are added to the regular postage and must be affixed as postage stamps on the mail item, not on the CN-07 card.

The CN-07 card must be attached in a visible manner on the mail item, specifically on the back of envelopes or any visible part of packets/parcels without obscuring mailing details.
The sender is required to complete specific sections on the card including their name and address, as well as the addressee's name and address.
The Postmaster or authorized personnel fills out the office of origin section, including:
- Name of Post Office
- Posting Date
- Nature of the mailed item
- Registry or Parcel number
- Insurance amount if applicable
The Postmaster ensures that the CN-07 card is properly postmarked.

When an outgoing CN-07 card is returned without completion by the destination country, the irregularity must be reported to that country via a CN-08 Inquiry form.
The Postmaster assists the sender in completing the CN-08 and forwards the form with the incomplete CN-07 to designated Offices of Exchange depending on mail type:
- Air and Airlifted mails handled by Mail Processing Office, Central Mail Exchange Office, Manila.
- Surface mails handled by Foreign Surface Mail Distribution Center, Pasay City.
The destination country has 60 days to respond to the CN-08 inquiry.
Upon receipt, the Offices of Exchange forward the CN-08 to the destination country and inform the sender of the final reply.

Philpost disclaims liability for CN-07 forms that are unsigned or incomplete by the addressee or their authorized representative.
Philpost also disclaims liability if the CN-08 inquiry form is not responded to by the destination country.
A light red CN-07 card is prescribed.

The addressee or authorized representative must sign the CN-07 card indicating:
- Date of receipt or delivery
- Name of recipient
- Relationship if different person signs
The delivery office detaches the signed CN-07 before handing over the mail item.
The delivering personnel signs on the CN-07 form confirming delivery; failure to obtain a complete CN-07 may result in the delivering employee reimbursing indemnity paid to the sender if liable.
The CN-07 card is postmarked with the destination post office's mark.
If the addressee refuses to sign, the postal personnel notes refusal on the card.

Completed CN-07 cards are forwarded to the Central Mail Exchange Center (CMEC).
CMEC dispatches these cards to the originating country free of charge and by the fastest air route.

The Office of the Assistant Postmaster General for Administration manages procurement and distribution of CN-07 and CN-08 cards.
Questions and concerns are directed to the Assistant Postmaster General for Operations and the Manager of the International Affairs Department.
Regional Directors, Operations Directors, Postmasters, and postal personnel are instructed to actively promote the CN-07 service and monitor its compliance within their jurisdictions.
Official adoption and enactment of these guidelines were made on February 7, 2011, under the authority of the Postmaster General & CEO.