Historical Background and Evolution
- Originally established as the Presidential Complaints and Action Office (PCAO) under EO No. 442 (1991).
- Renamed to Presidential Action Center under EO No. 447 (1991).
- Subsequently renamed as Presidential Complaint Center via EO No. 09 (2016).
- The PCC was placed under the Strategic Action and Response Office (STAR Office) of the Office of the Cabinet Secretary.
- STAR Office supervision transferred to the Office of the Executive Secretary under EO No. 67 (2018).
Functions and Responsibilities
- Serve as the command center and liaison between the Office of the President and various government agencies.
- Receive, coordinate, and process public complaints, grievances, and requests for assistance.
- Provide public assistance and social services, including addressing complaints regarding government processes.
- Maintain platforms to facilitate communication between the public and government agencies.
Amendments and Repeals
- EO No. 09 (2016) is amended insofar as it conflicts with this renaming order.
- All inconsistent orders, rules, regulations, and issuances are repealed or modified accordingly.
Effectivity
- The renaming order takes effect immediately upon signing.
Legal Authority and Issuance
- The order is issued under the constitutional powers of the President of the Philippines.
- Signed by President Ferdinand R. Marcos, Jr. and witnessed by Executive Secretary Lucas P. Bersamin.