Question & AnswerQ&A (LTO MEMORANDUM)
The objective is to ensure that the standard processing times for licensing transactions at Licensing Centers and District Offices are implemented and any deviations are explained and documented.
Student permits should be processed within 30 minutes, new and other transactions with examinations within 240 minutes, and renewal/duplicate licenses within 30 minutes.
A routing slip is a form used to capture the actual processing time of a license transaction and compare it with the standard processing time to monitor compliance.
A workstep is an enumeration of all processing steps required to complete a license transaction.
IN is the time when an application is placed at a workplace for a workstep, and OUT is the time when the application has completed that workstep and is passed on to the next step.
Because waiting time is included in the IN-OUT process, and if it exceeds the allotted time, it must be explained to ensure accountability for delays.
The person in-charge of the routing slip attaches it to the application, checks the type of transaction, and completes the required information including transaction ID and date.
They must record the time when the transaction is placed in their workplace (IN time), complete the OUT time after finishing the process, sign the form, and note any waiting time or delays in the remarks.
The use of computer time and a uniform time format of hr:min:sec are required for consistency and accuracy in recording processing times.
Non-observance can result in administrative sanctions against the responsible employees for not honestly filling out the routing slip.