Title
Supreme Court
Consolidated Bank and Trust Corp. vs. Court of Appeals
Case
G.R. No. 138569
Decision Date
Sep 11, 2003
Solidbank held liable for 60% of P300,000 unauthorized withdrawal due to negligence; L.C. Diaz bears 40% for contributory negligence.

Case Summary (G.R. No. 138569)

Parties

Petitioner: Solidbank Corporation, a Philippine domestic banking corporation.
Respondent: L.C. Diaz and Company, CPAs, depositor of Savings Account No. S/A 200-16872-6.

Key Dates

• March 1976 – L.C. Diaz opened its savings account with Solidbank.
• August 14, 1991 – Original deposit and loss of passbook; later same day deposit of P200,000 check and unauthorized withdrawal of ₱300,000.
• August 15, 1991 – L.C. Diaz formally notified Solidbank to stop transactions.
• August 25, 1992 – L.C. Diaz filed civil complaint.
• December 28, 1994 – Trial court dismissed complaint.
• October 27, 1998 – Court of Appeals reversed and awarded damages.
• May 11, 1999 – CA denied reconsideration, deleted exemplary damages and attorney’s fees.
• September 11, 2003 – Supreme Court decision.

Applicable Law

1987 Philippine Constitution (fiduciary duty of banks); Civil Code provisions on simple loan (Articles 1953, 1980), negligence (Article 1172), quasi-delict (Article 2176), exemplary damages (Article 2231), attorney’s fees (Article 2208), and mitigation of damages (Article 2197); Republic Act No. 8791’s recognition of the fiduciary nature of banking (applied by analogy).

Facts

On August 14, 1991, L.C. Diaz’s cashier prepared two deposits (₱990 cash, ₱50 checks) and left the passbook with Teller No. 6. The teller lost the passbook, later handing it to an unknown person who presented it with a withdrawal slip for ₱300,000 bearing genuine specimen signatures. A separate P200,000 deposit was made that same day. The impostor first deposited a bounced ₱90,000 PBC check to deflect suspicion before withdrawing ₱300,000. L.C. Diaz’s notice to stop transactions was received only after the unauthorized withdrawal.

Trial Court Decision

The trial court applied the contractual rules on savings accounts, presuming ownership by passbook possession and concluding Solidbank exercised due care in verifying signatures. It found L.C. Diaz negligent for failing to keep the passbook under “lock and key” and for not following its own precautionary procedures for large withdrawals. The complaint was dismissed; Solidbank awarded ₱30,000 attorney’s fees on its counterclaim.

Court of Appeals Decision

The CA treated the case as a quasi‐delict, holding Solidbank negligent for failing to verify the withdrawal by calling the depositor and for inadequate employee supervision. It applied the “last clear chance” doctrine and awarded ₱300,000 plus 12% interest, ₱20,000 exemplary damages, attorney’s fees, litigation expenses, and costs, dismissing Solidbank’s counterclaim. On reconsideration, exemplary damages, attorney’s fees, expenses, and costs were deleted.

Issues on Review

  1. Whether Solidbank had a duty to telephone the depositor before allowing a large withdrawal.
  2. Whether the “last clear chance” doctrine applies.
  3. Whether L.C. Diaz’s negligence bars or mitigates recovery.
  4. Whether damages should be apportioned under Article 2197.

Supreme Court Analysis

The Court held that the bank‐depositor relationship is contractual (simple loan) with a fiduciary character under the 1987 Constitution and prevailing jurisprudence, requiring banks to observe “high standards of integrity and performance” beyond the diligence of a “good father of a family” (Civil Code Article 1172). Absent an agreement to the contrary, Solidbank had no duty to telephone the depositor before withdrawals.

Breach of Contractual Obligation and

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