Organizational Structure and Supervision of PACUs
- Central Office PACU situated within the Public Affairs Staff (PAS) under a Director.
- PAS assumes direct supervision over all PACUs.
- A Special Assistant for PACU in the Central Office designated to manage day-to-day PACU functions.
- In Regional Offices, Regional Information Officers and Editors appointed as Regional Action Officers for Public Information, Assistance, and Complaints, performing PACU functions along with their regular duties.
- Regional Action Officers report directly to Regional Directors and functionally to the PAS Director nationally.
- A Special Assistant for Regional Public Information, Assistance, and Complaints designated to coordinate regional PACUs from the Central Office.
Responsibilities and Coordination within DAR Offices
- All Central Office Bureaus and Units required to designate a contact person for PACU-related matters.
- PACUs under functional supervision of PAS and direct control and guidance of the Secretary of Agrarian Reform.
Implementation Guidelines and Operational Protocols
- DAR to issue guidelines on handling complaints and requests for assistance related to DAR/CARP from the public, including walk-in clients.
- PAS Director tasked to draft implementing strategies empowering PAS and Regional Information Officers to fully discharge public assistance functions.
- PAS recognized as lead office in implementing public information and assistance programs supported by Regional Information Officers and Editors.
Legal Effectivity
- The Administrative Order is effective immediately upon issuance on April 26, 1989.
- Signed by Secretary Philip Ella Juico, affirming formal adoption and enforcement.
Key Legal Concepts and Functions
- Public Assistance and Complaints Units serve as primary interfaces between the public and the Department regarding agrarian reform.
- Mechanism for responsive and accountable handling of public concerns consistent with good governance.
- Functional and supervisory hierarchy established to ensure efficient coordination and uniform application across national and regional offices.
- Explicit designation of contact persons ensures accountability and accessibility within each organizational unit.