Acceptance Procedures for IEMS Items
- Separate window for IEMS acceptance recommended, handling both letter-post and parcels.
- Clerks must be knowledgeable about IEMS countries, agreements, and rates.
- Display EMS signs and logos for customer guidance.
Packaging and Addressing Requirements
- Use strong wrapping suited to contents, especially for fragile and liquid items.
- Liquids must be in leak-proof containers packed within absorbent materials.
- Addresses must be complete with postcodes and contact numbers if possible.
- Sender’s name and return address always required.
Documentation Requirements
- Self-carbonated receipt must be fully completed by clerk.
- Original copy attached to item, duplicate to sender, triplicate retained by office.
Size and Weight Limits
- Maximum dimension: 1.5 meters for any one side.
- Total length plus greatest circumference: maximum 2 meters.
- Weight limit: 20 kilograms or as per destination country regulations.
Prohibited Articles
- Universal Postal Union (UPU) prohibitions apply to IEMS items.
- Import and transit restrictions as per UPU’s List of Prohibited Articles must be observed.
Customs Documentation
- Customs Declaration Forms (C1, C2/CP3, CP5) required for every EMS parcel.
- Specify business papers, gifts, samples, or merchandise with value and weight.
- Samples without commercial value considered merchandise.
Free Special EMS Envelopes for Business Documents
- Provided free to promote service for important business papers.
- Acceptable items include advertising materials, tickets, reports, artworks, manuals, passports, photographs, and similar documents.
Dispatch Procedures
- All outbound IEMS items sent immediately to Special Services Center (SSC) in Manila.
- Internal billing with detailed listing of items, sender, addressee, weight, and postage required.
- Domestic EMS items must not be mixed with international ones.
Reporting Requirements
- Acceptance offices must submit monthly reports by the 5th day of the following month.
- Reports include volume by destination country and postage revenue collected.
Delivery of Incoming IEMS Items
- Items destined outside Metro Manila to be delivered promptly except merchandise requiring customs inspection.
- Undeliverable items to be returned to SSC with reasons noted.
- Delivery offices to send Forwarding and Advise of Disposition Forms and Proof of Delivery to SSC.
- Delays must be explained for foreign origin countries’ information.
Oversight and Compliance
- Supervisory officials responsible for strict compliance nationwide.
- Previous conflicting orders revoked or modified accordingly.
Designated Acceptance Offices Nationwide
- Includes SSC-NCR Manila, major central post offices in Makati, Pasay, Quezon City, Cebu, Davao, and others.
Countries with IEMS Service Agreement with the Philippines
- Australia, Brunei, China, Colombia, Hong Kong, Japan, South Korea, Macao, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Qatar, Saudi Arabia, Switzerland, Thailand, UAE, USA (including Guam and Hawaii), Spain.