Institutionalizing the 8888 Citizens' Complaint Hotline

Establishment and institutionalization of "8888" as the official hotline number for citizens to lodge complaints.
Creation of the 8888 Citizens' Complaint Center as a central mechanism for receiving grievances about red tape and corruption across national government agencies, GOCCs, GFIs, and other instrumentalities.

The Office of the Cabinet Secretary (OCS) is designated to oversee and supervise the operations of the 8888 Citizens' Complaint Center.

The OCS, in coordination with the Office of the Special Assistant to the President (OSAP), to collaborate with various government agencies for the center's operation.
Government agencies tasked to designate focal and technical officers for assisting in the integration and interconnection of existing public feedback systems like the CCB Project.

Multiple communication channels including telephone hotline, SMS, email, website/webpage, social media, and future emerging media.
Operating 24/7 except on national holidays and work suspensions, with live agent response whenever practicable.
Immediate referral of citizen concerns to appropriate agencies and feedback mechanism to complainants about the status of their concerns.
Requirement for government agencies to take concrete and specific action within 72 hours of receiving a complaint.

All national government agencies, GOCCs/GFIs, and other government instrumentalities are encouraged to cooperate with the OCS to ensure timely and efficient resolution of complaints.

Initial funding to be determined by the Department of Budget and Management subject to applicable laws and regulations.
Subsequent funding to be included in the annual budget proposals of the OCS and other concerned agencies.

The OCS, with support from OSAP and other agencies, to formulate and issue the necessary implementing rules and operational guidelines.

The OCS to submit an initial report to the President within six months from the effectivity of the order.
Quarterly reporting thereafter to the President through OSAP regarding the center's activities and accomplishments.

Government agencies or employees failing to respond timely or otherwise violating the order may face administrative sanctions in addition to possible criminal liability.

Provision that if any part of the executive order is declared invalid or unconstitutional, the other provisions will remain effective.

All laws, orders, rules, or regulations inconsistent with the provisions are repealed or modified accordingly.