Objective and Policy Directive
- The State aims to enhance communication channels between the public and government entities.
- Emphasizes fostering transparency, accountability, and service-oriented attitudes in government agencies and instrumentalities.
Scope and Coverage
- All government agencies and instrumentalities, including government-owned or controlled corporations (GOCCs), that perform frontline services under RA No. 9485 are directed to comply.
- "Frontline services" are defined as transactions involving clients applying for privileges, rights, permits, rewards, licenses, concessions, or modifications, renewals, or extensions of such applications.
Mandatory Response Timeframe
- Agencies must respond to all public requests and concerns within fifteen (15) days from receipt.
- If applicable laws or issuances provide a shorter period, that shorter timeframe shall apply instead.
Compliance and Implementation
- This Memorandum Circular takes immediate effect upon issuance.
- Directs strict adherence by all concerned government bodies to ensure timely and transparent response to the public.
Legal Authority
- The Circular is issued under the authority of the President of the Philippines, signed by the Executive Secretary.
- Reinforces existing laws that promote good governance, responsiveness, and public accountability in government transactions.