Submission of Manuals of Operations in OP

All Heads of Units/Offices in OP Proper must submit their respective Manual of Operations or a functional equivalent.
The submission obligation covers each unit/office of OP Proper that has a work organization requiring a manual of operations format.
Each manual must contain information on the unit’s internal structure and functional configuration.
Each manual must contain information on the unit’s internal operations system (work flow and key processes).
Each manual must contain information on the unit’s staffing patterns and personnel deployment plan.
OP Proper offices engaged in delivering frontline services must submit alternative documents instead of the manual.

The manual or functional equivalent must describe the unit’s internal structure and functional configuration based on current issuances relating thereto.
The manual must include, at minimum, the unit’s:
- Mandate;
- Legal Basis/es;
- Mission Statements;
- Function Statements;
- Approved Organizational Structure; and
- Expected Outputs.
The manual must include an internal operations system (work flow and key processes) through a narrative description of significant actions in each process.
The narrative must include the sequence of steps, control points, names and positions of persons performing actions and making decisions, and the timing of those actions.

Each process must include flow charts as the order’s process representation tool.
The flow charts must show:
- description of inputs and their sources;
- description of each sequenced step in producing the output (evaluation, review, approval, delivery);
- description of outputs and their destination or recipients;
- description of document recording and storage/filing procedures;
- frequency and timing of the process;
- expected start-to-finish time duration;
- assignment of staff/officer and office/division involved in each step; and
- estimation of the monthly or regular workload by division based on the process frequency.

The manual must include staffing patterns and personnel deployment plan information.
The staffing plan must include:
- the Approved Staffing Pattern based on the Notice of Organization, Staffing and Compensation Action (NOSCA);
- a description of duties and responsibilities of each position reflected in the Position Description Form; and
- the Qualification Standards required for each position.

The Manual of Operations or functional equivalent must be submitted in two (2) copies.
The submission must be made to the Office of the Executive Secretary through the Malacañang Records Office (MRO).
Submission must be made within sixty (60) working days from the effectivity of the memorandum order.
The required structure and content are organized using sample formats identified by Annexes A–H (including samples for narrative description, flow charts, and staffing-related forms).

OP Proper offices engaged in delivering Frontline services such as the Presidential Action Center and Malacañang Records Office (MRO) must submit a Citizens Charter and a Report of Compliance instead of the manual required by the order.
The alternative submission is under the provisions of RA 9485 and the Anti-Red Tape Act and its Implementing Rules and Regulations.
The alternative requirement applies in lieu of the Manual of Operations for covered frontline-service offices.

Compliance requires adherence to the manual components structured by the annex samples (Annexes A–C for internal structure; Annex D for internal operations narrative; Annex E for flow charts; and Annexes F–H for staffing-related forms).
The order ties manual narrative and process documentation to clear roles (names and positions), decision/control points, and documented workflow timing.
The order mandates documentation that supports workload estimation by division using process frequency.
The Executive Secretary’s authority is exercised by authority of the President through the directive to OP Proper heads of units/offices.