Creation of Presidential Complaints and Action Office

Provides information to callers and visitors regarding the status of their documents or requests.
Interviews and attends to visitors to expedite their transactions.
Directs visitors to the appropriate officials or employees responsible for their cases.
Acts as a liaison between the Office of the President and other government agencies for public assistance and complaints.
Initiates fact-finding investigations into activities involving immoral practices, graft, corruption, smuggling, lawlessness, subversion, and other prejudicial government activities.
Handles complaints related to graft and corruption under Republic Acts No. 1379 and 3019, including preliminary investigations before referral for prosecution.
Receives and investigates sworn complaints against public officials/employees and files administrative or criminal charges as appropriate.
Coordinates with various government offices to ensure referrals and complaints are addressed promptly.
Facilitates the organization of similar public assistance units across government offices to form a network.
Conducts seminars for government action officers on current policies and procedures for public service improvement.
Provides counseling services to the public regarding their complaints or requests.
Performs additional functions as directed by the President or Executive Secretary.

The PCAO adopts arbitration, conciliation, and mediation approaches to amicably settle adversarial complaints among private individuals.

Presidential Action Teams are established to focus on specific key government areas for effective public service.
The Malacanang Public Assistance Center is renamed the Public Assistance Office and placed under the PCAO's direct control.

Heads of all executive departments and agencies must establish public assistance and action units.
Designate an Action Officer as liaison with the PCAO.
Submit the list of designated personnel to the Executive Secretary within 15 days of the order's approval.

Existing personnel, supplies, equipment, and appropriations from the Malacanang Public Assistance Center are transferred to the PCAO.
Additional funds for personnel and resources are to be charged against the Office of the President’s appropriations.

The Executive Secretary exercises supervision and control over the PCAO and its Presidential Action Teams.