Title
Revised Standards on Residential Care Service
Law
Dswd Administrative Order No. 11
Decision Date
Jul 31, 2007
The Amended Administrative Order No. 11 Series of 2007 establishes revised standards for residential care services in the Philippines, aiming to protect and promote the welfare of individuals in need of care, while providing incentives and recognition to accredited agencies that meet the set standards.

Legal Bases

  • RA 5416 mandates DSWD to set standards, accredit, and provide consultative services for social welfare programs.
  • EO No. 292 (Administrative Code) grants DSWD authority to set standards and monitor social welfare activities.
  • EO No. 15 (amended by EO No. 221) reaffirms DSWD's role in standard-setting, accreditation, and consultancy.

Coverage

  • Applies to all residential care facilities managed by DSWD, LGUs, and private NGOs.
  • Residential care defined as 24-hour group care as alternative family care for residents whose needs cannot be met by family.

Objectives

  1. Protect and promote residents' welfare and rights to quality services.
  2. Ensure programs promote healing, recovery, and social reintegration.
  3. Promote efficiency, accountability, and effectiveness in program management.

General Policies

  • De-institutionalization policy: Admission to residential care, especially children, should be last resort; time-limited stays.
  • Preparation for independent/group living for residents aged 15+, self-sufficient, not suitable for adoption/foster care, and without family.
  • Accreditation validity up to 5 years with ladderized system:
    • MUST indicators (mandatory standards): Level 1 - 3 years accreditation.
    • DESIRED indicators (higher standards): Level 2 - 4 years accreditation.
    • EXEMPLARY indicators (highest standards): Level 3 - 5 years accreditation, designated Center of Excellence.
  • Accreditation suspension/cancellation after 3 notices over 6 months of non-compliance.
  • Technical Assistance Division tasked with training, advocacy, and support for stakeholders.

Standards

  1. Administration and Organization
  • Clear VMG with desired resident outcomes.
  • Well-defined structure and competent staff for effective care.
  • Policies aligned with national/international laws and human rights.
  • Efficient internal and external operational mechanisms.
  1. Program Management
  • Projects responsive to residents' needs with appropriate resource allocation.
  • Support attainment of facility's VMG and residents' well-being.
  1. Case Management
  • Manageable caseload for social workers and allied staff.
  • Application of social work methods aligned with assessment and treatment plans.
  • Systematic documentation for monitoring interventions and outcomes.
  1. Helping Strategies/Interventions
  • Qualified staff provide services tailored to age, gender, case nature, and residents' attributes.
  • Interventions based on treatment plans to reach helping goals.
  1. Physical Structures and Safety
  • Facilities maintained in good condition promoting physical, cultural, emotional, and psychosocial well-being.
  • Compliance with safety standards necessary for daily operations and program delivery.

Assessment of Compliance

  • Use of specific indicators to measure compliance considering agency capacities (Annex A).
  • Indicators and assessment tools reviewed every 3 years for relevance with social work practice.
  • Standards Bureau formulates accreditation tools factoring residents' needs.

Repealing Clause

  • Revokes prior Administrative Orders No. 141, s. 2002; No. 01, s. 2004; and inconsistent issuances.

Effectivity

  • Takes effect 30 days after publication in Official Gazette or newspaper of general circulation, whichever is first.

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