Question & AnswerQ&A (PPC CIRCULAR NO. 93-14)
The purpose of the Telemoney Order Service is to facilitate the remittances of Overseas Contract Workers (OCW) to their families in the Philippines by utilizing a coordinated system involving RCBC as the principal solicitor of remittances and PHILPOST for the final transmission to payees.
The Money Order Section, Central Office of PHILPOST is solely responsible for issuing the Telemoney Order Cards.
The Telemoney Order Card can be issued for any amount not exceeding Five Thousand Pesos (P5,000.00).
They must verify payees and amounts with cashier's checks from RCBC, deposit cashier's checks to PHILPOST's account, issue the TOCs indicating amounts and payee details, accomplish transmittal letters and registry return receipts, send TOCs by registered mail or DEMS, send copies of payee schedules to RCBC and accounting, and maintain a cashbook and monthly accounting reports.
The Postmaster must check registry or DEMS waybills, deliver mails promptly by special messenger, obtain signed acknowledgment receipts from payees or authorized representatives, and return original receipts to the Money Order Section.
A Registry Notice card must be left to the authorized representative advising them to claim the mail within 10 days, the mail is surrendered to the Postmaster for safekeeping, and the process of receipt signing and notification follows. If unclaimed after 10 days, the mail is returned to the Money Order Section.
The TOC can be paid out of the Money Order fund collection, the general fund, or cash advance. Depending on the source, the TOC must be marked 'For Deposit' or 'Paid' and submitted with the proper liquidation documents and lists to the Chief Accountant and the Money Order Section.
Postmasters must submit weekly monitoring reports every Monday detailing the delivery and payment of Telemoney Orders. At month end, a list of all TOCs paid must also be submitted, including serial numbers, payees, dates, and amounts.
Postal District Officers must conduct weekly inspections and submit monitoring reports. Postmasters must ensure prompt delivery, assign relief for absent carriers, inspect mail handling, and report on delivery activities daily. Regional Directors must monitor compliance as well.
Any violation of the rules governing the Telemoney Order Service can be cause for administrative and/or criminal action against the officials or employees concerned, depending on the circumstances.