QuestionsQuestions (NTC MEMORANDUM ORDER NO. 07-07-2011)
It requires broadband/internet service providers to specify not only the maximum speed but also the minimum speed, minimum service reliability, and service rates in their offers, advertisements, and service agreements, to protect broadband customers and promote fair competition.
It cites the 1987 Constitution, RA 7925 (Public Telecommunications Policy Act), and references Executive Order (EO) No. 546 series of (not fully stated in the text provided).
Customers/subscribers/users have the right to be informed of the quality of the broadband/internet connection service being provided.
They must specify the minimum broadband/internet connection speed, minimum service reliability, and the service rates in advertisements, flyers, brochures, and service level/service agreements.
The minimum service reliability must be 80%.
Service Reliability is measured over a period of one (1) month and calculated as: (Hours in a day × Days in a month − Time internet connection speed is below minimum) ÷ (Hours in a day × Days in a month).
Over a period of one (1) month.
It means reliability is reduced for any duration during the month when the actual connection speed falls below the minimum speed stated in the service offer.
The service rates must be specified for a minimum broadband/internet connection speed and a service reliability level (e.g., price varies depending on minimum speed and reliability percentage).
Yes. Providers offering Committed Information Rate (CIR) must comply with NTCMC No. 12-19-2004.
They must include these in their advertisements, flyers, brochures, and in service level agreements and service agreements.
The Commission shall file appropriate administrative case against the broadband service provider.
Any circular, order, memorandum, or parts thereof inconsistent with the MO are deemed repealed or amended accordingly.
It takes effect fifteen (15) days after publication in a newspaper of general circulation, and three (3) certified true copies are furnished the UP Law Center.
It states that fixed, fixed wireless, and mobile broadband/internet access differ in transmission characteristics, and that mobile broadband suffers from signal fading more than fixed and fixed wireless broadband.
Because consumers need transparency regarding quality; specifying only maximum speed can mislead customers about the level of service they can consistently expect.