Question & AnswerQ&A (IRR Republic Act No. 11032)
Republic Act No. 11032 is also known as the "Ease of Doing Business and Efficient Government Service Delivery Act of 2018."
The Act aims to promote integrity and accountability in government through the adoption of simplified requirements and procedures to reduce red tape and expedite business and non-business related transactions in government.
The Act covers all government offices and agencies in the Executive Department including local government units (LGUs), government-owned or -controlled corporations (GOCCs), and other government instrumentalities that provide services covering business-related and non-business transactions.
A Citizen's Charter is an official document, service standard, or pledge that communicates in simple terms the services provided by a government agency to its citizens, detailing requirements, procedures, responsible personnel, processing time, fees, and complaint mechanisms.
The zero-contact policy requires that public officials limit direct interaction with applicants to only necessary preliminary assessments, encouraging electronic submissions and transparency to discourage graft and corruption.
A BOSS is a single common site, either physical or online, designated for the Business Permit and Licensing System (BPLS) of an LGU to receive and process applications, payments, and issue approvals or permits efficiently.
Simple transactions must be completed within three (3) working days; complex transactions within seven (7) working days; and highly technical transactions or those posing danger to public health or safety must be completed within twenty (20) working days.
The first offense results in administrative liability with six (6) months suspension; the second offense includes dismissal from service, perpetual disqualification from public office, forfeiture of retirement benefits, imprisonment from one (1) to six (6) years, and a fine ranging from Php500,000 to Php2,000,000.
The Authority administers and implements the Act and its IRR, monitors compliance, investigates violations, assists complainants, recommends policies for regulatory management, and oversees reform initiatives to improve ease of doing business in the Philippines.
It serves as the policy and advisory body of the Authority, formulates policies and programs to improve the country's competitiveness and ease of doing business, and includes government secretaries and private sector representatives.