Question & AnswerQ&A (NTC MEMORANDUM CIRCULAR NO. 03-07-2009)
The primary objective is to protect and promote the interest of subscribers/end-users of prepaid telecommunications services by regulating the expiration or validity of prepaid loads and other related provisions.
The expiration or validity period of prepaid loads corresponds to the amount of loads purchased; higher value loads have longer expiration periods.
For a prepaid load amounting to more than PhP10.00 to PhP50.00, the minimum expiration or validity period is fifteen (15) days.
The validity period of the prepaid load shall commence upon receipt of confirmation of the prepaid load purchased.
Yes, public telecommunications entities may offer longer validity or expiry periods for prepaid loads.
The amount of unused loads still within the validity period is added to the new load, and the new minimum validity period is based on the combined total.
No, access to balance inquiry services through text messages shall be free of charge.
Violation of any provisions shall be grounds for the imposition of fines and other appropriate penalties in accordance with law.
The circular is issued pursuant to Republic Act No. 7925 (The Public Telecommunications Policy Act of the Philippines) and Executive Order No. 546, series of 1979.
Any previous circulars, orders, or memoranda inconsistent with this circular are deemed repealed or amended accordingly.