Question & AnswerQ&A (Republic Act No. 11032)
The short title of Republic Act No. 11032 is the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.
The State declares a policy to promote integrity, accountability, proper management of public affairs and public property, establish effective practices aimed at efficient turnaround of government services, prevent graft and corruption, maintain honesty and responsibility among public officials and employees, and promote transparency with simplified requirements and procedures to reduce red tape.
It applies to all government offices and agencies including local government units (LGUs), government-owned or -controlled corporations, and other government instrumentalities, whether located in the Philippines or abroad, that provide business and nonbusiness related government services as defined in the Act.
Red tape is defined as any regulation, rule, or administrative procedure or system that is ineffective or detrimental in achieving its intended objectives and results in slow, suboptimal, and undesirable social outcomes.
A Business One Stop Shop (BOSS) is a single common site or location, or a single online website or portal designated for the Business Permit and Licensing System (BPLS) of an LGU to receive and process applications, receive payments, and issue approved licenses, clearances, permits, or authorizations.
Simple transactions must be processed within three (3) working days, while complex transactions must be processed within seven (7) working days from the date the application or request with complete requirements is received.
The application shall be deemed automatically approved. For renewals not acted upon within the prescribed processing time, the license, clearance, permit, or certification shall be automatically extended.
Except during the preliminary assessment of requirements, no government officer or employee shall have any contact with applicants or requesting parties concerning an application, unless strictly necessary. All transactions shall be coursed through a web-based system once available.
The head of the office or agency is primarily responsible and accountable for implementing the Act and ensuring fast, efficient, convenient, and reliable government service.
For first offenses, administrative liability with six (6) months suspension is imposed. For second offenses, administrative liability and criminal liability including dismissal from service, perpetual disqualification from public office, forfeiture of retirement benefits, and imprisonment from one (1) to six (6) years with fines ranging from Five hundred thousand pesos to Two million pesos are imposed. Fixing and collusion with fixers are subject to the harsher second offense penalties.